What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Forms Are Working in FireFox but Not Working on IE

    Asked by blindeyecreative on April 14, 2010 at 10:22 AM

    Our form has suddenly stopped working in IE but still works in FF. Could this be related to any new updates from JotForm? This is a huge issue because 95% of our web traffic is from IE.


    Thanks for any help.

    Jon

    Bug Report My Forms IE Internet Explorer FireFox not working updates
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    Answered by oohlalajerry on April 14, 2010 at 10:40 AM
    The form doesn't work in Safari either, but will work in Firefox.
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    Answered by blindeyecreative on April 14, 2010 at 10:51 AM
    Is there a fix for this? Will it work in IE or Safari again?
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    JotForm Founder

    Answered by aytekin on April 14, 2010 at 11:21 AM
    We checked the old version and your form was not fitting on the old version neither. You will need to get a new form source code from JotForm site and update the code on your site.
    1. Log into your account and select your form, then click on "Edit"
    2. Click on "Share" button
    3. Copy the form source code
    4. Replace the existing form code with the new form

    Please try this and if it does not help let me know.


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    Answered by blindeyecreative on April 14, 2010 at 01:37 PM
    Thanks. I will try that.

    Just to be clear...it wasn't a size issue with IE. It was that when they clicked "next" nothing happened.
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    JotForm Founder

    Answered by aytekin on April 14, 2010 at 01:58 PM
    Tested the next buttons and all pages of the form on Internet Explorer 8 and all worked fine.
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    Answered by blindeyecreative on April 14, 2010 at 02:09 PM
    Thanks for testing. I just changed the code out about 10 minutes ago and it is working in IE7 now also.
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    Answered by bpenny on April 15, 2010 at 06:28 AM
    www.jotform.com is not working correctly on IE6. Is this due to IE6 not being supported by Jotform V3?
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    Answered by TERS on July 08, 2010 at 05:41 PM

    We have the same problem with form <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:-1610611985 1107304683 0 0 159 0;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:1627400839 -2147483648 8 0 66047 0;} @font-face {font-family:"Century Gothic"; panose-1:2 11 5 2 2 2 2 2 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:647 0 0 0 159 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline; text-underline:single;} a:visited, span.MsoHyperlinkFollowed {mso-style-noshow:yes; mso-style-priority:99; color:purple; mso-themecolor:followedhyperlink; text-decoration:underline; text-underline:single;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} --> http://www.templemanuel.com/?page_id=424.  How do I find the new source code?

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    Answered by PolatAlemdar on July 09, 2010 at 10:34 AM

    1. Log in to Jotform

    2. Open your form for editing.

    3. On the top toolbar Click on "Setup & Share" tab

    4. Click on "Source Code" button.

    5. Copy the script from there to your web page.

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    Answered by TERS on July 09, 2010 at 11:55 AM

    <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:1; mso-generic-font-family:roman; mso-font-format:other; mso-font-pitch:variable; mso-font-signature:0 0 0 0 0 0;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-1610611985 1073750139 0 0 159 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} -->

    This is the exact same code we already have on the web page.  After re-pasting the code and saving, the results are the same.  

     

    Could you advise an alternate tactic please?

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    Answered by PolatAlemdar on July 09, 2010 at 01:27 PM

    Have you tried deleting the all code and putting the script?

    The thing you put seems like the style of the form not all. Remove all the code about form in your web page then put one line javascript code you got from jotform. (My previous post)