My Forms Are Working in FireFox but Not Working on IE

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    blindeyecreative
    Asked on April 14, 2010 at 10:22 AM

    Our form has suddenly stopped working in IE but still works in FF. Could this be related to any new updates from JotForm? This is a huge issue because 95% of our web traffic is from IE.


    Thanks for any help.

    Jon

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    oohlalajerry
    Answered on April 14, 2010 at 10:40 AM
    The form doesn't work in Safari either, but will work in Firefox.
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    blindeyecreative
    Answered on April 14, 2010 at 10:51 AM
    Is there a fix for this? Will it work in IE or Safari again?
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    aytekin
    Answered on April 14, 2010 at 11:21 AM
    We checked the old version and your form was not fitting on the old version neither. You will need to get a new form source code from JotForm site and update the code on your site.
    1. Log into your account and select your form, then click on "Edit"
    2. Click on "Share" button
    3. Copy the form source code
    4. Replace the existing form code with the new form

    Please try this and if it does not help let me know.


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    blindeyecreative
    Answered on April 14, 2010 at 01:37 PM
    Thanks. I will try that.

    Just to be clear...it wasn't a size issue with IE. It was that when they clicked "next" nothing happened.
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    aytekin
    Answered on April 14, 2010 at 01:58 PM
    Tested the next buttons and all pages of the form on Internet Explorer 8 and all worked fine.
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    blindeyecreative
    Answered on April 14, 2010 at 02:09 PM
    Thanks for testing. I just changed the code out about 10 minutes ago and it is working in IE7 now also.
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    bpenny
    Answered on April 15, 2010 at 06:28 AM
    www.jotform.com is not working correctly on IE6. Is this due to IE6 not being supported by Jotform V3?
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    TERS
    Answered on July 08, 2010 at 05:41 PM

    We have the same problem with form <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:-1610611985 1107304683 0 0 159 0;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:1627400839 -2147483648 8 0 66047 0;} @font-face {font-family:"Century Gothic"; panose-1:2 11 5 2 2 2 2 2 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:647 0 0 0 159 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline; text-underline:single;} a:visited, span.MsoHyperlinkFollowed {mso-style-noshow:yes; mso-style-priority:99; color:purple; mso-themecolor:followedhyperlink; text-decoration:underline; text-underline:single;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} --> http://www.templemanuel.com/?page_id=424.  How do I find the new source code?

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    PolatAlemdar
    Answered on July 09, 2010 at 10:34 AM

    1. Log in to Jotform

    2. Open your form for editing.

    3. On the top toolbar Click on "Setup & Share" tab

    4. Click on "Source Code" button.

    5. Copy the script from there to your web page.

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    TERS
    Answered on July 09, 2010 at 11:55 AM

    <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:1; mso-generic-font-family:roman; mso-font-format:other; mso-font-pitch:variable; mso-font-signature:0 0 0 0 0 0;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-1610611985 1073750139 0 0 159 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} -->

    This is the exact same code we already have on the web page.  After re-pasting the code and saving, the results are the same.  

     

    Could you advise an alternate tactic please?

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    PolatAlemdar
    Answered on July 09, 2010 at 01:27 PM

    Have you tried deleting the all code and putting the script?

    The thing you put seems like the style of the form not all. Remove all the code about form in your web page then put one line javascript code you got from jotform. (My previous post)