-
kenthowardAsked on December 5, 2014 at 2:39 PM
http://kenthowarddesign.com/website-design-questionnaire.html
and
http://kenthowarddesign.com/logo-design-questionnaire.html
should be going to info@kenthowarddesign.com
i am sending test emails and not getting them on my end ... worked before? -
Kiran Support Team LeadReplied on December 5, 2014 at 3:50 PM
Sorry for the inconvenience caused. I see that the email address is in our bounce list and hence the emails are getting failed.
I've removed the email address from bounce list now. If you want to see this email history log, please refer to our guide on How-to-view-all-your-form-Email-History.
You can also remove your email address from the bounce list by following our guide How-to-remove-your-email-address-from-bounce-list
Hope this information helps. Let us know if we can be any further help. Thank you!!
-
kenthowardReplied on December 8, 2014 at 3:36 PM
you & i have both removed my email from the so called 'bounce list' ... submitted emails from
http://kenthowarddesign.com/website-design-questionnaire.htmland
http://kenthowarddesign.com/logo-design-questionnaire.htmlare still not coming thru?why does this keep happening?
-
Kiran Support Team LeadReplied on December 8, 2014 at 5:20 PM
I see that the notifiers are set to send emails to sales@kenthowarddesign.com now. I've submitted the two JotForms on your website and see that the emails are being delivered properly to this email address.
Please refer to the following guide that helps you in setting up email notifications to prevent bouncing issues.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Please follow the instructions provided in the guide and let us know if you need further assistance.
We will be happy to help. Thank you.