- kenthowardAsked on December 05, 2014 at 02:39 PM
should be going to firstname.lastname@example.org
i am sending test emails and not getting them on my end ... worked before?
- JotForm SupportKiranAnswered on December 05, 2014 at 03:50 PM
Sorry for the inconvenience caused. I see that the email address is in our bounce list and hence the emails are getting failed.
I've removed the email address from bounce list now. If you want to see this email history log, please refer to our guide on How-to-view-all-your-form-Email-History.
You can also remove your email address from the bounce list by following our guide How-to-remove-your-email-address-from-bounce-list
Hope this information helps. Let us know if we can be any further help. Thank you!!
- kenthowardAnswered on December 08, 2014 at 03:36 PM
you & i have both removed my email from the so called 'bounce list' ... submitted emails from
http://kenthowarddesign.com/logo-design-questionnaire.htmlare still not coming thru?
why does this keep happening?
- JotForm SupportKiranAnswered on December 08, 2014 at 05:20 PM
I see that the notifiers are set to send emails to email@example.com now. I've submitted the two JotForms on your website and see that the emails are being delivered properly to this email address.
Please refer to the following guide that helps you in setting up email notifications to prevent bouncing issues.
Please follow the instructions provided in the guide and let us know if you need further assistance.
We will be happy to help. Thank you.