Two active billing subscriptions on a single account

  • JMSlomin
    Asked on December 5, 2014 at 3:59 PM

    Hi!

     

    A few days ago I upgraded my account to the JotForm Premium Yearly subscription, however, I am still being charged the monthly rate as well?  Can someone please fix this?

     

    I've attached a photo of the billing history viewable from my account.

    Jotform Thread 470180 Screenshot
  • Mike_T Jotform Support
    Replied on December 5, 2014 at 5:08 PM

    We are sorry for the inconveniences caused.

    The issue has been fixed now. We have canceled the monthly subscription and refunded the most recent monthly payment.

    You have only one active subscription (Yearly) at this time:

    https://sites.fastspring.com/interlogy/order/s/INT141201-3791-25697S

    Please feel free to contact us if you need any further assistance. We will be happy to help.