Two active billing subscriptions on a single account

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    Asked on December 05, 2014 at 03:59 PM



    A few days ago I upgraded my account to the Jotform Premium Yearly subscription, however, I am still being charged the monthly rate as well?  Can someone please fix this?


    I've attached a photo of the billing history viewable from my account.

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    Answered on December 05, 2014 at 05:08 PM

    We are sorry for the inconveniences caused.

    The issue has been fixed now. We have canceled the monthly subscription and refunded the most recent monthly payment.

    You have only one active subscription (Yearly) at this time:

    Please feel free to contact us if you need any further assistance. We will be happy to help.