What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Having problem on the website with the JotForm Feedback script conflict

    Asked by mcastaneda on December 05, 2014 at 05:41 PM

    However I'am still experiencing the same problem above the accordion.

    Here you will find the index without the form script: https://dl.dropboxusercontent.com/u/82918362/Index/index.html

    On the right size of the SERVICES section, above the accordion you will see a right sweep on "POURCENTAGES DE SATISFACTION"

  • Profile Image
    JotForm Support

    Answered by jonathan on December 05, 2014 at 06:33 PM

    Hi,

    I apologize, but I could not seem to understand what exactly the problem was base on your provided details.

    Is there a jotform on the website  that is not working properly? Can you please describe to us the steps to take to reproduce the issue.

    We will wait for your response.

    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on December 05, 2014 at 06:35 PM

    By the way, this is what I see when I try following the initial details you provided

     

    So, I was not really able to understand where the problem about JotForm was.

     

    Thanks.

  • Profile Image

    Answered by mcastaneda on December 06, 2014 at 12:24 PM

    Hi, I am sorry I think my explanation was not really clear.

    The file I sent you is the website without the jotform in it, so you will see everything working normally.

    But if I add the jotform, then the surrounded part (in the screencapture) will stop working.

    -Here is the file with the jotform in it  (blocking the surrounded part in the screencapture):

    https://dl.dropboxusercontent.com/u/82918362/Index/index2.html

     

    -And here is the file without the jotform in it, with the surrounded part working normally:

    https://dl.dropboxusercontent.com/u/82918362/Index/index1.html

     

    Thank you for your patience!

     

  • Profile Image
    JotForm Support

    Answered by jonathan on December 06, 2014 at 05:46 PM

    Hi,

    Thank you for clarifying that. I was able to see the difference now.

    It seems the lightbox feedback2 script is having conflict with all the existing scripts in the website.

    Can please try modifying the jotform embedded feedback script to like this

    <script src="https://static-interlogyllc.netdna-ssl.com/static/feedback.js?3.2.4473" type="text/javascript"></script>

    Remove the the in the feedback.js script.

     

     

     

    Please try this and checked if it makes the difference.

    Inform us if issue remains.

    Thanks.

     

     

     

     

     

  • Profile Image

    Answered by mcastaneda on December 07, 2014 at 08:05 AM

    Hi, unfortunately this blocks every single script on the site...  :(

  • Profile Image

    Answered by val on December 07, 2014 at 09:31 AM

    Hi mcastaneda,

    Could you please share us the site or the link of the script of this screenshot below? so that, we can better assist you.

    Thanks.

  • Profile Image

    Answered by mcastaneda on December 07, 2014 at 02:54 PM
  • Profile Image

    Answered by mcastaneda on December 09, 2014 at 06:08 AM

     

    On this line:

     

    function sliding_horizontal_graph(id, speed) {

            $("#" + id + " li span").each(function (i) {

                var j = i + 1;

                var cur_li = $("#" + id + " li:nth-child(" + j + ") span");

                var w = cur_li.attr("title");

                cur_li.animate({

                    width: w + "%"

                }, speed);

            })

     

        }

     

     

     

  • Profile Image
    JotForm Support

    Answered by Welvin on December 09, 2014 at 09:49 AM

    We'll check this and try to implement jQuery noConflict method to your existing script. We'll get back to you soon.

    http://api.jquery.com/jquery.noconflict/

    Thanks

  • Profile Image

    Answered by mcastaneda on December 09, 2014 at 03:24 PM

    Thank you!

  • Profile Image

    Answered by mcastaneda on December 11, 2014 at 04:12 AM

    Hi! I finally resolved it, thank you guys anyway ;)

  • Profile Image
    JotForm Support

    Answered by Welvin on December 11, 2014 at 07:26 AM

    My apologies for taking it too long, but I'm glad that you've managed to resolve the problem. Please do not hesitate to get back to us if you need further assistance.

    Thanks