What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My plan was upgraded to premium and I did not do it. I do not want to be charged for January, I want the free plan.

    Asked by timsha211 on December 06, 2014 at 11:43 AM
    JotForm Support <mailer@fastspring.com>
    2:19 AM (6 hours ago)
    to me
    Congratulations! Your JotForm account has been upgraded to JotForm Premium Monthly:

    If you have any questions, please feel free to contact us.https://www.jotform.com/contact/

    Thank you for choosing JotForm,

    JotForm Team
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 06, 2014 at 11:09 PM

    You must be aware that all of our subscription are based on monthly recurring charges, these can be stopped upon user's request. So, I've canceled and refunded the latest charge upon your request.