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    'sender name' and 'reply-to email' drop down boxes have no options?

    Asked by crashtackle on December 06, 2014 at 01:16 PM

    Hello again,


    I am trying to add a custom sender name and reply to email address to the notification email but i just get a drop box with only one option... 'Jotform'

    See attached... any ideas... I am sure your documentation says I can just type the name, so not sure why there are drop boxes?




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    Answered by val on December 07, 2014 at 12:30 AM


    Did you follow this guide on How to Add a Custom Sender Address to an Email Alert? if not, please check the link and follow instructions. :)

    How this help.


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    Answered by crashtackle on December 07, 2014 at 02:18 AM

    The 'Sender name' and 'Reply-to email' are the issue... it gives me a drop down box with only 'Jotform' as the sender name....

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    Answered by val on December 07, 2014 at 03:56 AM


    Upon checking you form I see what is the problem on your "sender name" and reply-to email" please check my screencast below on why your "sender name" and reply-to email" had a blank dropdown.

    In order to see your "sender name" and reply-to email" you need to put back all the labels on your form.


    Hope this help.




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    Answered by crashtackle on December 07, 2014 at 04:56 AM

    Oh dear... so I have to have labels? I am trying to build a form that looks like this... finding it very difficult...


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    Answered by Ben on December 07, 2014 at 06:42 AM

    Hi Bevan,

    My colleague Val is right, you would need to have a label for each of the options in order to correctly show them in the email body, submissions and to chose them in the email headers (sender name and reply-to fields and the autorseponder).

    Now I understand what you want to achieve, but you can do that while still having the labels with the names in them.

    All we need is to add this CSS code:

    .form-line > label {
        display: none;

    It does next: It will hide all the labels, but still have them for use with conditions, emails and integrations.

    This is how it would look like: http://form.jotformpro.com/form/43403096472958

    While this is how the emails setup would look like:

    The code above would still show the labels in the Form Builder, but if you do not want that to happen, you can add this code as well:

    .form-line > div > div.form-label {
        display: none;

    I had noticed that your autoresponder was not setup correctly so I would suggest next few guides that would help you with everything mentioned in my response:

    How to Inject custom CSS code to your jotform

    Creating a Form Autoresponder

    How to Clone an Existing Form from a URL

    Do let us know if you have any further questions and we would be happy to help.

    Best Regards,