What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgraded Account & Seeking Refund

    Asked by Karin on December 06, 2014 at 04:37 PM

    Hi Guys, my monthly subscription renewed today, but I did not want to do that. I have cancelled my subscription already and I would like to be refunded the amount I have have for this month. Since the renewal went through today is this possible to receive a refund since I cancelled the same day.


    Thanks, Joe

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    JotForm Support Manager

    Answered by Jeanette on December 07, 2014 at 12:20 AM

    Hello Joe, I've refunded the latest charge.


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    Answered by karinwrvideo on December 08, 2014 at 02:32 PM

    Thank you so much Jeanette for your help. Jotform is amazing and I will definitely be using upgraded versions in the future. Top notch Support. Thank you!

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    JotForm Support Manager

    Answered by Jeanette on December 08, 2014 at 03:41 PM

    Thank you for such kind feedback!