What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my customers unable to use the Jotform to order from me?

    Asked by richmondyoungwriters on December 07, 2014 at 07:00 AM

    Hi there. I've had multiple problems with orders for the Writer's Kit. One user got multiple error messages and then her payment finally went through. I got an email this morning from a user who got the message "invalid merchant configuration." I noticed on the My Forms page there is not red box next to the star with number of entries for The Writer's Kit. I also just now removed Paypal Pro and replaced it with Paypal, initially because it was my first time using it and wondered if it might be part of the problem. PLEASE HELP! It is very frustrating that people aren't able to order from us. Thank you very much for your help.

    JotForm My Forms problem message next
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    Answered by val on December 07, 2014 at 08:33 AM

    Hi,

    Can you please send us more specific details or a screenshot of the error they have, so that we can better assist you.

    Thank you!