Cancel subscription error

  • Profile Image
    SuyinTjonAHie
    Asked on December 07, 2014 at 07:04 AM

    Hello,

     

    I'd like to cancel my subscription, for cancelling my account I followed these steps:

    To cancel your account, kindly follow this steps:

    1. Go to Account page.

    2. Then, choose Billing tab from the left side menu. And finally to cancel your subscription switch to the STARTER plan.

    However when I tried to do this I got the following error:

    Error cancelling your subscription.
    Please get in contact with our support team.Sorry for the inconvenience.

     

     

    Could you help me out and unsubscribe me?

     

    Thanks in advance for your help,

     

    Suyin

  • Profile Image
    val
    Answered on December 07, 2014 at 08:55 AM

    Hi,

    You can see your answered into this thread.

    Here is the link.

    http://www.jotform.com/answers/470730-unsubscribe-form-Jotform#0

    Thanks.