What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cancel subscription error

    Asked by SuyinTjonAHie on December 07, 2014 at 07:04 AM



    I'd like to cancel my subscription, for cancelling my account I followed these steps:

    To cancel your account, kindly follow this steps:

    1. Go to Account page.

    2. Then, choose Billing tab from the left side menu. And finally to cancel your subscription switch to the STARTER plan.

    However when I tried to do this I got the following error:

    Error cancelling your subscription.
    Please get in contact with our support team.Sorry for the inconvenience.



    Could you help me out and unsubscribe me?


    Thanks in advance for your help,



  • Profile Image

    Answered by val on December 07, 2014 at 08:55 AM


    You can see your answered into this thread.

    Here is the link.