What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade didn't work

    Asked by csm2014 on December 07, 2014 at 04:53 PM

    Hi jotform support team,

    On Friday I paid for an upgrade on my account and it hasn't been applied to my account. Would you please fix the issue, I REALLY need this account to be upgraded please. Thank you!



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    JotForm Support

    Answered by ashwin_d on December 07, 2014 at 09:22 PM

    Hello csm2014,

    I was able to trace your premium monthly subscription payment. It seems you were not logged in to your account when you made the subscription payment. I have taken care of your account problem and upgraded it manually.

    Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!