- csm2014Asked on December 07, 2014 at 04:53 PM
Hi jotform support team,
On Friday I paid for an upgrade on my account and it hasn't been applied to my account. Would you please fix the issue, I REALLY need this account to be upgraded please. Thank you!
- JotForm Supportashwin_dAnswered on December 07, 2014 at 09:22 PM
I was able to trace your premium monthly subscription payment. It seems you were not logged in to your account when you made the subscription payment. I have taken care of your account problem and upgraded it manually.
Please sign out from your account and then sign in again for the changes to reflect.