Upgrade didn't work

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    Asked on December 07, 2014 at 04:53 PM

    Hi jotform support team,

    On Friday I paid for an upgrade on my account and it hasn't been applied to my account. Would you please fix the issue, I REALLY need this account to be upgraded please. Thank you!



  • Profile Image
    Answered on December 07, 2014 at 09:22 PM

    Hello csm2014,

    I was able to trace your premium monthly subscription payment. It seems you were not logged in to your account when you made the subscription payment. I have taken care of your account problem and upgraded it manually.

    Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!