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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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Upgrade didn't workAsked by csm2014 on December 07, 2014 at 04:53 PM
Hi jotform support team,
On Friday I paid for an upgrade on my account and it hasn't been applied to my account. Would you please fix the issue, I REALLY need this account to be upgraded please. Thank you!
I was able to trace your premium monthly subscription payment. It seems you were not logged in to your account when you made the subscription payment. I have taken care of your account problem and upgraded it manually.
Please sign out from your account and then sign in again for the changes to reflect.