Upgrade didn't work

  • csm2014
    Asked on December 7, 2014 at 4:53 PM

    Hi jotform support team,

    On Friday I paid for an upgrade on my account and it hasn't been applied to my account. Would you please fix the issue, I REALLY need this account to be upgraded please. Thank you!

    account:csm2014

     

  • Ashwin JotForm Support
    Replied on December 7, 2014 at 9:22 PM

    Hello csm2014,

    I was able to trace your premium monthly subscription payment. It seems you were not logged in to your account when you made the subscription payment. I have taken care of your account problem and upgraded it manually.

    Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!