What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    cant access my account

    Asked by albert venti  on December 08, 2014 at 10:17 PM

    unable to access my account??? either the user name or password does not work???

    my account name User Name does not work
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 09, 2014 at 01:31 AM

    Hello Albert,

    Upon checking, I found that you only have a guest account. This type of accounts are created if you do not sign up / sign in to your account and start building forms. I would suggest you to sign up for a free account using your email address "albert.venti@gmail.com" and your form will automatically move to your new account.

    Do get back to us with your new account username if you do not see your form and we will move it manually.

    Thank you!

  • Profile Image

    Answered by albert venti  on December 09, 2014 at 01:41 AM
    hi thanks for getting back to me i was able to get access to my jabojump
    account however it seems the albert.venti@gmail.com form is on another
    account as i lost the information could you move the one there to my
    jabojump account thanks - if yo ucant i will just make a new form or use
    the one i have...
    thanks so much
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 09, 2014 at 03:22 AM

    Hello albert,

    Upon your request, I have moved form #43196332272150 from your guest account yo account with username "jabojump".

    Thank you!

  • Profile Image

    Answered by albert venti  on December 09, 2014 at 04:21 AM
    Hi thanks so much for your help here I am looking forward to using your
    forms and hope to get enough traffic to sign up for a paying form thanks so
    much again
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 09, 2014 at 05:36 AM

    Hello Albert,

    You are welcome.

    Do get back to us if you have any questions.

    Thank you!