- ChrisAsked on September 29, 2011 at 10:10 AM
Our self hosted jotform forms all suddenly started putting https://secure.jotform.com as the action URL on all of our forms. We have done nothing on the server that we are aware of that could have caused this sudden change. I'm not sure if Jotform pulls in files from another location, and perhaps some code on a remote server has changed.
You can see an example of this at the following test URL:
I have also submitted an email to jotform support and am waiting for a response. If there is any way you can shed light on this issue, it would be greatly appreciated. I have many time sensitive projects that I'm working on right now that require form functionality that I no longer have on our site.
- Chief Technology OfficereeeAnswered on September 29, 2011 at 10:36 AM
I have just cloned your form with using our My Forms -> New Form -> Import Form -> From a Web page ,
It seems everything is OK at this side, could you please try this way to solve your problem ?
Cloned Form : https://secure.jotform.com/form/12713244883
- brx250Answered on September 29, 2011 at 10:43 AMHi there Chris,
Thank you for using Jotform!
Recently, we've updated out ip addresses to improve security because of a DDoS attack. Some of the domains we used have been transferred to new ones. That may be why your secure forms are failing to submit. Basically what you only have to do is to update the "action" URLs from "https://secure.jotform.com " to "https://www.jotform.com". That should do the trick. You also need not worry about your submissions being secure because the new address still uses the "https" protocol.
If you do have further issues, please feel free to send us your question or comments. Hope this helps!
Albert | JOTFORM SUPPORT
- cwwoodsyAnswered on September 29, 2011 at 11:09 AM
Thank you for your quick reply
Our Jotform is self hosted - it should be submitting to https://secure.uoit.ca/submit.php, not to https://secure.jotform.com/submit.php. I'm not sure why the action URL's on all of our forms suddenly changed when we are hosting the application on our own server. It is working when cloned to your site because the form then exists on the same server that it is submitting to.
I'm not even sure how to update the action URL's in my forms... are there instructions somewhere on how I can do this? I don't see anything in the application settings. I think my problem may be a little different since we payed to self-host the form on our servers.
- brx250Answered on September 29, 2011 at 12:28 PM
Sadly, I am not in the position to answer these questions as I have limited resources when it comes to JotForm licensed solutions.
Please shoot an email to email@example.com so that your queries will be handled and addressed to by the appropriate team. Thank you so much for your continued patronage of our products!
Please let me know if you have already contacted the mentioned email without any reply yet so that I can assist you in reaching the their support team.
- cwwoodsyAnswered on September 29, 2011 at 12:34 PM
Thanks Albert. I sent my request to firstname.lastname@example.org, which is the email address I was dealing with back in August for some installation help. Is that still valid, or should I use the interlogy address instead? I haven't heard anything back yet, and I sent it yesterday. It's urgent that I get this figured out right away.
- JotForm SupportliyamAnswered on September 29, 2011 at 01:02 PM
I checked the jotform support inbox and saw your email there. I have just escalated it to the next level. For your convenience, I also have submitted a ticket here to let them know of the developers know of the situation.
You will receive a reply a reply as soon as Aytekin or the development team looks into the situation.
Thanks for your patience and understanding.
- serkanAnswered on September 30, 2011 at 03:42 AM
It should be fixed now. In order to see the fix you should re-save problematic forms.
If you still see a problem please let me know.
- cwwoodsyAnswered on September 30, 2011 at 10:40 AMThank you for taking care of this. Was this a problem with some updates to files that are hosted on your side? Is there any way we can avoid this happening in the future? We intend on creating many forms within the Jotform application for students, faculty and staff, and it would be a crisis situation for us if this were to happen again.
University of Ontario Institute of Technology (UOIT)
2000 Simcoe St. N. Oshawa, ON L1H 7K4
P: 905.721.8668 ext. 2680
- serkanAnswered on September 30, 2011 at 11:14 AM
Jotform requires a software called "V8" for the form creation on the server. It's listed as a requirement on Jotform application read me file.
If V8 is missing on your side, Jotform tries to get the form source from our servers. You can choose this option if you're unable to install V8 or do not have the permissions, and it will work just fine, but it will make you dependent on jotform.com, hence you will be affected by any problems or downtimes, if our servers go through such stuff.
In order to overcome this issue I suggest you to install V8 by following our instructions about this.