JotForm Submissions not forwarding to email

  • Profile Image
    mtelmanik
    Asked on December 09, 2014 at 08:37 AM

    Any time we submit a form, it is not forwarded to our designated email.  Would this be an issue on your end or would it be with our mail server?

     

  • Profile Image
    Ben
    Answered on December 09, 2014 at 11:49 AM

    Hi,

    I have checked your jotform and I see that the email used is in our bounce list:

    jo**@sta****s.com is IN  the bounce list

    I have removed it from our bounce list so you should be getting emails again starting with this reply.

    In future, you can also test if your email gets into bounce list and remove it from there, by following this guide: How to remove your email address from bounce list

    Do let us know if you have any further questions.

    Best Regards,
    Ben