What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Submissions not forwarding to email

    Asked by mtelmanik on December 09, 2014 at 08:37 AM

    Any time we submit a form, it is not forwarded to our designated email.  Would this be an issue on your end or would it be with our mail server?


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    Answered by Ben on December 09, 2014 at 11:49 AM


    I have checked your jotform and I see that the email used is in our bounce list:

    jo**@sta****s.com is IN  the bounce list

    I have removed it from our bounce list so you should be getting emails again starting with this reply.

    In future, you can also test if your email gets into bounce list and remove it from there, by following this guide: How to remove your email address from bounce list

    Do let us know if you have any further questions.

    Best Regards,