What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving Form submissions

    Asked by adhdclinic on December 09, 2014 at 10:57 AM

    Not getting the email notifications from submissions on any of our forms. Stopped yesterday.

    Submissions email notifications email
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    JotForm Support

    Answered by Charlie on December 09, 2014 at 12:45 PM

    Hi,

    To further assist you, can you please provide us the link or URL of the form that you are having email problems with?

    For the meantime, you can try the following in assessing your form's email status.

    1. You can see here all the submissions done in your form, you can see if the submission was successfully sent or not in your recipient email. 

    View all the emails in your form submission

    2. This is a guide on how to setup properly your notifications to prevent bouncing email related issues.

    How to setup properly Email Alerts notification to prevent email bouncing related issues

    3. If you are using a custom email, like those provided in a hosting website, you may want to contact your email provider to whitelist our IP addresses so that the emails may not be blocked.

    Whitelisting JotMail IP addresses

     

    I hope this helps. If after applying the above solutions does not help you fix the problem, please do let us know.

    Thank you.

  • Profile Image

    Answered by adhdclinic on December 09, 2014 at 12:47 PM

    www.adhdclinicsa.com

    https://www.adhdclinicsa.com/index.php?option=com_content&view=article&id=21&Itemid=105

     

    https://www.adhdclinicsa.com/index.php?option=com_content&view=article&id=23&Itemid=107

     

    as well as all other forms.

    This stopped yesterday around noon. I have checked the bounce list and the email provider and it is not on this end.

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    Answered by adhdclinic on December 09, 2014 at 01:02 PM

    FIXED!

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    JotForm Support

    Answered by Charlie on December 09, 2014 at 01:57 PM

    Hi,

    Apologies for the inconvenience that this might have caused you.

    May I know if the problem has been fixed already?

    Thank you.