Not receiving Form submissions

Not getting the email notifications from submissions on any of our forms. Stopped yesterday.

Hi,

To further assist you, can you please provide us the link or URL of the form that you are having email problems with?

For the meantime, you can try the following in assessing your form's email status.

1. You can see here all the submissions done in your form, you can see if the submission was successfully sent or not in your recipient email. 

View all the emails in your form submission

2. This is a guide on how to setup properly your notifications to prevent bouncing email related issues.

How to setup properly Email Alerts notification to prevent email bouncing related issues

3. If you are using a custom email, like those provided in a hosting website, you may want to contact your email provider to whitelist our IP addresses so that the emails may not be blocked.

Whitelisting JotMail IP addresses

I hope this helps. If after applying the above solutions does not help you fix the problem, please do let us know.

Thank you.

www.adhdclinicsa.com

https://www.adhdclinicsa.com/index.php?option=com_content&view=article&id=21&Itemid=105

https://www.adhdclinicsa.com/index.php?option=com_content&view=article&id=23&Itemid=107

as well as all other forms.

This stopped yesterday around noon. I have checked the bounce list and the email provider and it is not on this end.

FIXED!

Hi,

Apologies for the inconvenience that this might have caused you.

May I know if the problem has been fixed already?

Thank you.