What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms are blocked due to SSL submissions overlimit

    Asked by BMHSCheer2012 on December 09, 2014 at 01:25 PM

    Why are my forms locked and I have a 100 form allowance? There have only been 12 submissions.

    I received a notice that my forms have been disabled because it is over limit. We have not had 100 submissions this month. Please advise.

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    JotForm Support

    Answered by Mike_T on December 09, 2014 at 03:32 PM

    Thank you for contacting us.

    There is a 100 regular submissions or 10 SSL submissions limit on the Starter plan. You have received 14 submissions over encrypted SSL connections during this month, so that your forms were temporarily blocked. 

    As a one time exception, we have reset the SSL quota on your account. If you would like to receive regular submissions, please make sure to use regular form links (http://) instead of the SSL links (https://). Take a look at the following guide to get the idea:

    How can I receive SSL Submissions

    If you need any further assistance, please let us know. We will be happy to help.