Form is rendering slowly due to enabled Auto Fill option

  • gouldca
    Asked on December 9, 2014 at 2:26 PM

    My form is rendering slowly

    Can you help diagnose why my form is so slow?

  • raul
    Replied on December 9, 2014 at 5:32 PM

    Please accept our apologies, I went ahead and test your form's speed here and was able to see that your form renders slow because of an issue we're having with our tracking server.

    We have already reported this situation to our back end and hope it will be fixed soon.
    Thanks.

  • gouldca
    Replied on December 11, 2014 at 8:42 AM

    Any update??

  • Welvin Support Team Lead
    Replied on December 11, 2014 at 10:31 AM

    The tracking server that my colleague have originally mentioned is already fixed. I think the issue has to do with the Form Collapse and Javascript functions to your form. They are too many, you can check your form source codes.

    We optimized everything but have to consider the length or the number of fields to your form. We support long forms, but this issue will be expected to happen. You have to wait to fill out the form.

    Thanks

  • gouldca
    Replied on December 11, 2014 at 5:08 PM

    Hmmm, how many is too many form collapses and javascript functions?  

    If JotForm says they support long forms, but they won't work properly, that it seems they don't really support long forms.  If there is no solution, can Jotfrom recommend another service that will work for me?  And can I get a refund?

  • Mike_T Jotform Support
    Replied on December 11, 2014 at 6:31 PM

    The issue is caused by enabled Auto Fill option with selected 'Save on data changes' parameter on form. It saves the whole form into user's browser upon each click, so this is the reason of the slow form. I will submit a ticket to our Development Team to see if we can improve that behavior.

    In order to fix this, please disable the Auto Fill option.

    Form is rendering slowly due to enabled Auto Fill option Image 1 Screenshot 30

    Or increase the Auto Save time frame and disable the Save on data changes parameter.

    Form is rendering slowly due to enabled Auto Fill option Image 2 Screenshot 41

    I do not think that we can provide a refund since your payment was made almost a year ago, and PayPal has a two months refund limit.

  • gouldca
    Replied on December 11, 2014 at 9:12 PM

    Mike_T, You rock!  I think the problem has been solved!!  It seems that checking Save on Data Changes was what was holding the form up. 

    I am so relieved!!!!

  • abajan Jotform Support
    Replied on December 12, 2014 at 3:16 AM

    On behalf of my colleague Mike_T, you're most welcome :)