What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Private threads are hidden, but you will always get a link to it one you have received the response.
The link will however work for you: http://www.jotform.com/answers/472250
You can also find all of your threads here (you will see the private ones as well).
Do let us know if you have any further questions.