What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account still appearing as free after upgrading it

    Asked by johnr on December 09, 2014 at 04:25 PM

    I recently purchased a 2 year upgrade and it still shows me on free trial?

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    Answered by raul on December 09, 2014 at 06:47 PM

    Please accept our apologies for this inconvenience.
    I went ahead and fixed your account plan.

    Please log out of your current session and log back in, you should be able to see your account in the correct plan after this.

    Let us know if you need further assistance.
    Best Regards.