Plan can not be canceled?

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    tuyendungnsrp
    Asked on December 09, 2014 at 06:49 PM

    I can not cancel my plan and I was charged the fee this month. Can you guys help me out ?

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    val
    Answered on December 10, 2014 at 12:15 AM

    Hi,

    I've checked your account and you will be scheduled to downgrade on this date "2015-01-10". You will be receive an email once the downgrade has been completed and we will be inform you through this thread.

    Thank you!

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    tuyendungnsrp
    Answered on December 10, 2014 at 05:00 AM

    Can I downgrade my account right now and get the refund for this month? Due to the fact that my company have already finished the plan and do not have the schedule to use Premium account at the moment, furthermore, I thought Jotform have 30-day money back guarantee policy in which when I decide to cancel my account within 30 days after the purchase I will get refund? 

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    Charlie
    Answered on December 10, 2014 at 10:13 AM

    Hi,

    I've switched your account to Free subscription and process a refund request, please allow 3-5 business days for the refund to show up in your account. Feel free to get back to us if you still need more information regarding this.

    Thank you.