What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Plan can not be canceled?

    Asked by tuyendungnsrp on December 09, 2014 at 06:49 PM

    I can not cancel my plan and I was charged the fee this month. Can you guys help me out ?

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    Answered by val on December 10, 2014 at 12:15 AM


    I've checked your account and you will be scheduled to downgrade on this date "2015-01-10". You will be receive an email once the downgrade has been completed and we will be inform you through this thread.

    Thank you!

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    Answered by tuyendungnsrp on December 10, 2014 at 05:00 AM

    Can I downgrade my account right now and get the refund for this month? Due to the fact that my company have already finished the plan and do not have the schedule to use Premium account at the moment, furthermore, I thought Jotform have 30-day money back guarantee policy in which when I decide to cancel my account within 30 days after the purchase I will get refund? 

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    JotForm Support

    Answered by Charlie on December 10, 2014 at 10:13 AM


    I've switched your account to Free subscription and process a refund request, please allow 3-5 business days for the refund to show up in your account. Feel free to get back to us if you still need more information regarding this.

    Thank you.