Unable to upgrade to premium monthly subscription.

  • Profile Image
    osudte
    Asked on December 09, 2014 at 10:45 PM

    Ii try to upgrade plan to account premium.

    When i choose monthly payment schedule and submit upgrade button, Nothing  happen.( In yearly, It works normally)

     

    Please solve this problem urgent, i use your form online now. many client can not submit form now.

  • Profile Image
    osudte
    Answered on December 10, 2014 at 12:15 AM

    anyone have same problem?

  • Profile Image
    ashwin_d
    Answered on December 10, 2014 at 08:39 AM

    Hello osudte,

    I just checked it with my free account and I am able to replicate the issue you are having. Selecting the monthly payment schedule and then clicking on upgrade button does NOT take you to the payment page.

    I am reporting it to our back end team. We will get back to you as soon as this issue is fixed.

    For now I would suggest you to click on the following URL to upgrade your account to premium monthly subscription:  http://www.jotform.com/upgrade?username=osudte&account_type=PREMIUM&period=monthly 

    Thank you!

     

  • Profile Image
    osudte
    Answered on December 10, 2014 at 10:05 PM

    Hello ashwin_d

     

    Thank for your Link to upgrade account.

    I already upgrade account to premium monthly but profile is not upgrade.

    Can you check for this?

     

    Thank you.

  • Profile Image
    ashwin_d
    Answered on December 10, 2014 at 11:19 PM

    Hello osudte,

    I am unable to trace the subscription payment you have made.

    Please share the order number you must have received in your email and we will take a look. You may also like to let us know the email address you mentioned while making the subscription payment. 

    We will wait for your response.

    Thank you!

  • Profile Image
    osudte
    Answered on December 12, 2014 at 09:17 PM

    Hello ashwin_d

     

    At first time it was error from my paypal account.

    But it's ok now

    Thank for Support

  • Profile Image
    ashwin_d
    Answered on December 12, 2014 at 11:49 PM

    Hello osudte,

    You are welcome.

    I am glad to know that your issue is resolved.

    Do get back to us if you have any questions.

    Thank you!