- osudteAsked on December 09, 2014 at 10:45 PM
Ii try to upgrade plan to account premium.
When i choose monthly payment schedule and submit upgrade button, Nothing happen.( In yearly, It works normally)
Please solve this problem urgent, i use your form online now. many client can not submit form now.
- osudteAnswered on December 10, 2014 at 12:15 AM
anyone have same problem?
- JotForm Supportashwin_dAnswered on December 10, 2014 at 08:39 AM
I just checked it with my free account and I am able to replicate the issue you are having. Selecting the monthly payment schedule and then clicking on upgrade button does NOT take you to the payment page.
I am reporting it to our back end team. We will get back to you as soon as this issue is fixed.
For now I would suggest you to click on the following URL to upgrade your account to premium monthly subscription: http://www.jotform.com/upgrade?username=osudte&account_type=PREMIUM&period=monthly
- osudteAnswered on December 10, 2014 at 10:05 PM
Thank for your Link to upgrade account.
I already upgrade account to premium monthly but profile is not upgrade.
Can you check for this?
- JotForm Supportashwin_dAnswered on December 10, 2014 at 11:19 PM
I am unable to trace the subscription payment you have made.
Please share the order number you must have received in your email and we will take a look. You may also like to let us know the email address you mentioned while making the subscription payment.
We will wait for your response.
- osudteAnswered on December 12, 2014 at 09:17 PM
At first time it was error from my paypal account.
But it's ok now
Thank for Support
- JotForm Supportashwin_dAnswered on December 12, 2014 at 11:49 PM
You are welcome.
I am glad to know that your issue is resolved.
Do get back to us if you have any questions.