What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Thank you page custom URL is redirecting to a different URLAsked by Scott on December 10, 2014 at 09:34 AM
I want two of the forms I created to redirect to a web page of mine once they are submitted. I have changed the redirect URL to the one I want (MichiganArtGuide.com/adreturn) and saved it, but it still redirects to one I must have entered originally (MichiganArtGuide.com/return). When I go back to the Thank You Page Wizard > Custom URL, it says that it will redirect to "http://www.michiganartguide.com/adreturn" but it doesn't. Help!
custom url saved www redirect URL thank you page redirection
Upon checking and testing your form, I noticed that you have the following condition in it:
Which means that whenever the Gallery Name is filled in your form, your submitters will be redirected to: http://www.michiganartguide.com/return even if you have configured a different URL on the Thank you page redirection.
If you want to always redirect your submitters to the new URL, then you need to remove this condition from your form.
Hope this helps.
Let us know if you need further assistance.
Thanks so much!
Should you require further assistance, please open a new thread.