How to setup Infusionsoft integration?

I've put in my app name as well as my api key - and it keeps saying it can't connect.  

Hi,

Did you try re-integrate your form on infusionsoft? if not, please clear your form cache and re-integrate again, maybe that should help you to resolve the issue.

If the problem still persist please let us know.

Thanks.

I've verified with Infusionsoft that the app and Api are correct -
No - I haven't been able to connect the two at all
Sent from my iPhone
Jamie Gilleland
Cell - 843-263-5478
...

Hi,

Have you tried clear your browser cookies and re-integrate your form again? Do get back to us if problem still persist.

Thanks.

what do you mean by "re-integrate" the form? I'm just trying to connect
them at this point, I havne't gotten to the form yet.
On Wed, Dec 10, 2014 at 4:25 PM, JotForm Support Forum[jotform@jotform.com]
wrote:
...

Hi Jamie,

I would suggest going to this next link which will take you to Infusionsoft Integration app.It will allow you to setup the connection with only few clicks.I would suggest however that you try doing this over FireFox or Google Chrome browsers on your desktop or laptop.Do let us know how it goes.Best Regards,
Ben

That's the app I'm having problems with - I did it in chrome - I'll try it on Firefox
Sent from my iPhone
Jamie Gilleland
Cell - 843-263-5478
...

Hi Jamie,

Please let us know if you are still having issue using the Infusionsoft integration app.

link: http://apps.jotform.com/app/infusionsoft_integration

 

Thanks.

yes, I've tried all of the above, and tried it with my Infusionsoft Coaches api and it works for her, but will not connect with my API.  I've used my API with LeadPages and it works fine. 

 

Hi Jamie,

From your responses I would say that it might be something with your PC or maybe in the way app is named.

Could you please tell us the app name?

Best Regards,
Ben

can I get an email to send it to? I used Chrome and Firefox - I'm on a mac
- and no, because it worked for my coaches app and api from my machine that
doens't seem correct.
On Fri, Dec 19, 2014 at 3:31 PM, JotForm Support Forum
wrote:
...

Hi,

If you would like to continue this via email, feel free to contact us at "support@jotform.com".  You can also reference this thread:

http://www.jotform.com/answers/472703

To help make sure we have the proper background information.