What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Disabled account and jotforms

    Asked by f0llowing on December 10, 2014 at 12:24 PM

    my form is said to disabled. what to do to make it not disabled

    This is a re-post of a comment on How to Restore Deleted Forms

  • Profile Image

    Answered by Ben on December 10, 2014 at 03:03 PM


    I took a look at your account and I see that it was disabled because of this jotform:


    This happened because of our anti-phishing system detected some signs that are usually found on phishing forms.

    To avoid this please give a name to your jotform. Also can you please tell us the purpose of username and profile link in it? I do not see a password field on it, but adding one would be disabling your account again.

    Now I have activated your account and whitelisted your jotform. What this means is that it will still be closely monitored by our phishing system, but would not disable your account unless it finds a good reason for it.

    Best Regards,

  • Profile Image

    Answered by PeterKell on December 09, 2016 at 12:49 PM

    I deleted my form and retrieve it from trash (thanks Lord)

    but, my app received the address of the form (I use an app from "fabrica de formularios" but

    the app receives a message saying ( Document not available), if I insist, a clean document is done with (Principal plate and a button)

    I have the request form in my screen, I tried to save it and then send the link to the other app...but is still continues as "not available" or " Principal plate and a send button"


    How can I retrieve the request form, takes loooong time to rebuild that....

     https://www.jotform.com//?formID=62827201235651 (that is the correct address of my form - I hope...)

    Please help....


    Peter Kell


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    JotForm Support

    Answered by John_Benson on December 09, 2016 at 03:19 PM

    Hello Peter,

    In order to provide you a better assistance, I have moved your question to a new thread. We'll provide you a response as soon as possible. Here's the URL: https://www.jotform.com/answers/1007974

    Thank you.