Why have the email notifications for my forms stopped working?

  • Profile Image
    Asked on September 29, 2011 at 06:11 PM

    I've had several people sign up on my website and I didn't receive any email notification. Then, I received an email yesterday from a customer requesting a notification of receipt of payment, even though I have it set up to automatically send them an email. 

    Can you please explain why this is happening? 

    Thank you. 

  • Profile Image
    Answered on September 29, 2011 at 07:21 PM

    Hi butterflysuziq,


    We apologize for any inconvenience. To receive your submission notifications, you have to change sender email to noreply@jotform.com. Please follow these steps to change your sender e-mail.

    - Click setup & embed

    - Click E-mail notifications

    - Select your notification alert,

    - Click Reply-to and Recipient settings, 

    - Change sender email to noreply@jotform.com

    If you have more than one email alert, at E-mail notifications list, please change them too. And don't forget to add noreply@jotform.com to your whitelist.

    If you need help, please let us know. 

    Kindest Regards