What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why have the email notifications for my forms stopped working?

    Asked by butterflysuziq on September 29, 2011 at 06:11 PM

    I've had several people sign up on my website and I didn't receive any email notification. Then, I received an email yesterday from a customer requesting a notification of receipt of payment, even though I have it set up to automatically send them an email. 

    Can you please explain why this is happening? 

    Thank you. 

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    Answered by AtacanC on September 29, 2011 at 07:21 PM

    Hi butterflysuziq,


    We apologize for any inconvenience. To receive your submission notifications, you have to change sender email to noreply@jotform.com. Please follow these steps to change your sender e-mail.

    - Click setup & embed

    - Click E-mail notifications

    - Select your notification alert,

    - Click Reply-to and Recipient settings, 

    - Change sender email to noreply@jotform.com

    If you have more than one email alert, at E-mail notifications list, please change them too. And don't forget to add noreply@jotform.com to your whitelist.

    If you need help, please let us know. 

    Kindest Regards