What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form loads slow in my website?

    Asked by Mike  on December 10, 2014 at 07:03 PM

    Jotform loads slow on my site. My site loads fast, less than a second. but jotform takes like 4 seconds or more. This causes users to get frustrated and leave the site.

    I have been researching this question on this forum and jotform customer support always says "use iframe and it will load faster" but I am already using iframe.

    Is it possible that one of the features in my form is causing it to load slow? for example, I make email field mandatory. If I dont make it mandatory, is it possible it will load faster?


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    JotForm Support

    Answered by Charlie on December 10, 2014 at 08:43 PM

    Hi Mike,

    Upon checking the email you used here to post in the forum, I see guest accounts with no forms created on them. Do you have other registered account/s with us? We will be able to assist you better if you would share us the link to your website where the form is embedded.

    For the meantime, you can try using different embed form code and see if which one loads faster in your end. Which embed form code to use?


    We'll wait for your response

    Thank you.