What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Price falls back to free during submission of Form Design to the Theme Store

    Asked by minnichn on December 11, 2014 at 11:45 AM

    Hi, what a cool idea!

    I am having a few issues submitting my theme.


    The thumbnail for my form is not ideal. Because my form embeds Youtube, one gets a black screen.


    When I try to remove screenshots, I can't. Do you have a recommended size?

    3.) Even though I am trying to change the price to $10, it keeps displaying "Free" when I save.



    This is a re-post of a comment on Submit Your Form Designs to the Theme Store!

    This is a re-post of a comment on Submit Your Form Designs to the Theme Store!

  • Profile Image

    Answered by Ben on December 11, 2014 at 02:07 PM

    Hi Nick,

    I am glad to hear that you like the new Form Design feature:)

    Now in regards to your questions, as we can only answer one question per thread I have moved them to new threads where we will address each of them separately.

    You can find the thread for the issue with thumbnails with videos here: https://www.jotform.com/answers/473646.

    The one in regards to screenshots can be found here: https://www.jotform.com/answers/473648

    Now in regards to the price setting.

    I have just tried and was able to set the jotform to the price of $10 USD.

    Could you please try again and let us know if it is still not working for you, but do make sure that you fill out the email field as well.

    Best Regards,

  • Profile Image

    Answered by minnichn on December 14, 2014 at 09:24 AM

    Everything seems to be working well now. I think I was experiencing a cache issue. Thank you!

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    JotForm Support

    Answered by Welvin on December 14, 2014 at 01:09 PM

    Great to know that! Please do not hesitate to get back to us if you need further assistance.

    Thank you for using Jotform!