Price falls back to free during submission of Form Design to the Theme Store

  • Profile Image
    minnichn
    Asked on December 11, 2014 at 11:45 AM

    Hi, what a cool idea!

    I am having a few issues submitting my theme.

    1.)

    The thumbnail for my form is not ideal. Because my form embeds Youtube, one gets a black screen.

    2.)

    When I try to remove screenshots, I can't. Do you have a recommended size?

    3.) Even though I am trying to change the price to $10, it keeps displaying "Free" when I save.

    Thanks!

    Nick



    This is a re-post of a comment on Submit Your Form Designs to the Theme Store!



    This is a re-post of a comment on Submit Your Form Designs to the Theme Store!

  • Profile Image
    Ben
    Answered on December 11, 2014 at 02:07 PM

    Hi Nick,

    I am glad to hear that you like the new Form Design feature:)

    Now in regards to your questions, as we can only answer one question per thread I have moved them to new threads where we will address each of them separately.

    You can find the thread for the issue with thumbnails with videos here: https://www.jotform.com/answers/473646.

    The one in regards to screenshots can be found here: https://www.jotform.com/answers/473648

    Now in regards to the price setting.

    I have just tried and was able to set the jotform to the price of $10 USD.

    Could you please try again and let us know if it is still not working for you, but do make sure that you fill out the email field as well.

    Best Regards,
    Ben

  • Profile Image
    minnichn
    Answered on December 14, 2014 at 09:24 AM

    Everything seems to be working well now. I think I was experiencing a cache issue. Thank you!

  • Profile Image
    Welvin
    Answered on December 14, 2014 at 01:09 PM

    Great to know that! Please do not hesitate to get back to us if you need further assistance.

    Thank you for using Jotform!