What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder delivered 9 hours after submission

    Asked by bbbadvert on December 11, 2014 at 01:17 PM
    1. our auto response email yesterday took about 9 hours to get to the recipient...
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    JotForm Support

    Answered by jonathan on December 11, 2014 at 03:54 PM


    Can you please provide us more details about the issue. 

    Tell us which of your jotform have the delayed autoresponder email issue and we will check and test the form.

    You have quite a lot of forms under your account, so, I am not quite sure which one to test.