What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Screenshots issue during submission of Form Design to the Theme Store

    Asked by minnichn on December 11, 2014 at 01:51 PM
    When I try to remove screenshots, I can't. Do you have a recommended size?
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    JotForm Support

    Answered by Mike_T on December 11, 2014 at 04:32 PM

    I was not able to reproduce the issue with the X (delete screenshot) icon.

    Can you please try to clear your browser cache and cookies to see if that makes any difference?

    Are you referring to the recommended size in pixels for preview or about the size in megabytes?

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    Answered by minnichn on December 14, 2014 at 09:25 AM

    Clearing my browser cache and cookies worked.  I was referring to pixels for preview, but my current dimensions seem adequate. Thanks!