Email address on notification is not clickable.

I have a client that when she receives the form from the website the email address provided is not clickable.  She has to copy and paste,  I found the same thing when forwarded to one of my email accounts, yet when sent to 2 other accounts of mine the addresses are clickable.  Is there anything I can do about that?  Thanks

I think you are referring to the email address that the submitter inputs in the form:

Could you please share the form? I think by deleting the existing notification and recreating it that would be fixed. 

The form is located at:  http://bladesschool.com/contact-us/

I did just test the form again to my accounts and one opens with links while the other has no link.  Thanks.

I'm sorry i didn't make it clear... I deleted all notifications and remade them and then tested.

Hi,

Can we assume that this is resolved issue? if not, please let us know if you have any questions regarding this.

Thanks.

No it's not resolved.  Even though I recreated the form notifications the incoming email addresses is not clickable when received but only from some email servers.  For instance I can click it coming into a gmail account but not going into an account hosted by aplus.net.

 

Thanks

Hi,

My apologies if this might have caused you some inconveniences. 

The reason why emails are not always clickable is that email providers read each email differently.

Here I have Gmail where the email can be click and it directly opens a new window to compose an email.

Here I have Yahoo Mail, it does not allow me to click the email address.

 

Unfortunately, we do not have a workaround for this because as I've mentioned, each email providers or servers have different standards on how they want the email in the inbox to be displayed.

I hope this helps. Let us know if you need more information regarding this.

Thank you.

Thanks so much.  I didn't understand that email was mainly controlled by the incoming mail server.  That makes perfect sense.  Thanks for all your help.

We're glad to be of a help.

If you need assistance again or have any other concerns, please feel free to open up a new thread here in the forum. 

Thank you.