- adpronaugleAsked on December 11, 2014 at 09:29 PMI have a client that when she receives the form from the website the email address provided is not clickable. She has to copy and paste, I found the same thing when forwarded to one of my email accounts, yet when sent to 2 other accounts of mine the addresses are clickable. Is there anything I can do about that? Thanks
- JotForm SupportBDAVIDAnswered on December 11, 2014 at 09:40 PM
I think you are referring to the email address that the submitter inputs in the form:
Could you please share the form? I think by deleting the existing notification and recreating it that would be fixed.
- adpronaugleAnswered on December 11, 2014 at 10:24 PM
The form is located at: http://bladesschool.com/contact-us/
I did just test the form again to my accounts and one opens with links while the other has no link. Thanks.
- adpronaugleAnswered on December 11, 2014 at 10:26 PM
I'm sorry i didn't make it clear... I deleted all notifications and remade them and then tested.
- valAnswered on December 12, 2014 at 07:30 AM
Can we assume that this is resolved issue? if not, please let us know if you have any questions regarding this.
- adpronaugleAnswered on December 12, 2014 at 09:35 AM
No it's not resolved. Even though I recreated the form notifications the incoming email addresses is not clickable when received but only from some email servers. For instance I can click it coming into a gmail account but not going into an account hosted by aplus.net.
- CharlieAnswered on December 12, 2014 at 11:09 AM
My apologies if this might have caused you some inconveniences.
The reason why emails are not always clickable is that email providers read each email differently.
Here I have Gmail where the email can be click and it directly opens a new window to compose an email.
Here I have Yahoo Mail, it does not allow me to click the email address.
Unfortunately, we do not have a workaround for this because as I've mentioned, each email providers or servers have different standards on how they want the email in the inbox to be displayed.
I hope this helps. Let us know if you need more information regarding this.
- adpronaugleAnswered on December 12, 2014 at 11:16 AM
Thanks so much. I didn't understand that email was mainly controlled by the incoming mail server. That makes perfect sense. Thanks for all your help.
- CharlieAnswered on December 12, 2014 at 11:21 AM
We're glad to be of a help.
If you need assistance again or have any other concerns, please feel free to open up a new thread here in the forum.