Email address on notification is not clickable.

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    adpronaugle
    Asked on December 11, 2014 at 09:29 PM
    I have a client that when she receives the form from the website the email address provided is not clickable.  She has to copy and paste,  I found the same thing when forwarded to one of my email accounts, yet when sent to 2 other accounts of mine the addresses are clickable.  Is there anything I can do about that?  Thanks
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    BDAVID
    Answered on December 11, 2014 at 09:40 PM

    I think you are referring to the email address that the submitter inputs in the form:

    Could you please share the form? I think by deleting the existing notification and recreating it that would be fixed. 

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    adpronaugle
    Answered on December 11, 2014 at 10:24 PM

    The form is located at:  http://bladesschool.com/contact-us/

    I did just test the form again to my accounts and one opens with links while the other has no link.  Thanks.

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    adpronaugle
    Answered on December 11, 2014 at 10:26 PM

    I'm sorry i didn't make it clear... I deleted all notifications and remade them and then tested.

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    val
    Answered on December 12, 2014 at 07:30 AM

    Hi,

    Can we assume that this is resolved issue? if not, please let us know if you have any questions regarding this.

    Thanks.

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    adpronaugle
    Answered on December 12, 2014 at 09:35 AM

    No it's not resolved.  Even though I recreated the form notifications the incoming email addresses is not clickable when received but only from some email servers.  For instance I can click it coming into a gmail account but not going into an account hosted by aplus.net.

     

    Thanks

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    Charlie
    Answered on December 12, 2014 at 11:09 AM

    Hi,

    My apologies if this might have caused you some inconveniences. 

    The reason why emails are not always clickable is that email providers read each email differently.

    Here I have Gmail where the email can be click and it directly opens a new window to compose an email.

    Here I have Yahoo Mail, it does not allow me to click the email address.

     

    Unfortunately, we do not have a workaround for this because as I've mentioned, each email providers or servers have different standards on how they want the email in the inbox to be displayed.

    I hope this helps. Let us know if you need more information regarding this.

    Thank you.

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    adpronaugle
    Answered on December 12, 2014 at 11:16 AM

    Thanks so much.  I didn't understand that email was mainly controlled by the incoming mail server.  That makes perfect sense.  Thanks for all your help.

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    Charlie
    Answered on December 12, 2014 at 11:21 AM

    We're glad to be of a help.

    If you need assistance again or have any other concerns, please feel free to open up a new thread here in the forum. 

    Thank you.