What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to Submit Form when in Mobile View

    Asked by brssi_chat on December 12, 2014 at 09:50 AM

    Recently I have faced another problem with this form.

    I do not know why this form is not working from MOBILE PHONE. When I provide input from mobile and click on the POST button then it is not submitted and Responses is not show in the submission list.

    And also some time(it is not always) when I try to use this form from the computer then this same problem occur.

    Please detect the problem.

  • Profile Image

    Answered by raul on December 12, 2014 at 11:12 AM

    I made a test submission using my phone (Android) and was unable to reproduce the issue.
    My question was displayed in the list right after I clicked on the Post button.

    I was also unable to replicate it in my computer using Chrome.

    Could you please let us know which mobile device are you using for your tests? I also suggest that you clear your browser's cache in your phone/computer to see if it helps.

    Thank you.