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  • Profile Image

    Receiving form data to my email

    Asked by Paul  on December 13, 2014 at 11:25 AM

    Hi,

    I've designed and tested several forms. Some set the data to my email others didn't.

    I tried with a new form no cookies at first to erase the old settings, but I'm sure it sets one at the beginning of the session.

    In the embed code page the form wizard prompted for an email address where the data is to be sent.

    I entered it and got an error message. Still do not receive it to may email.

    Page URL:
    http://soundtracksmagazine.com/forms/profileform.htm

    form data email new form session message settings
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 13, 2014 at 09:57 PM

    The problem is that you created a form using a guest account. Please sign up for a free account and do let us know, so we can move the form to it. Then please check email settings, by following this guide:

    How to setup email alerts to prevent email bouncing related issues

    You might also want to know How to remove your email address from bounce list