What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are not showing on my page

    Asked by kilohost on December 13, 2014 at 09:45 PM

    My forms are not showing on my page. How to fix?

    NOTE: The link below is only one of them, but all left the air

    Page URL:
    http://vipaviacao.com.br/ref-2800-vans-rv-9a/

    My Forms all
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    JotForm Support Manager

    Answered by Jeanette on December 13, 2014 at 10:08 PM

    I can see the forms normally on Firefox, however, on Chrome they do not appear. To solve the problem, please replace code of the form using iFrame Code

     

  • Profile Image

    Answered by Itajuibesacolas on December 14, 2014 at 10:59 AM

    I tried IFrame code and the problem goes on: http://www.itajuibesacolas.com.br/pagina/13169/enviar-arte

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    JotForm Support Manager

    Answered by Jeanette on December 14, 2014 at 02:07 PM

    We have had a DDoS attack. And it seems coming from Brazil http://jotformstatus.com/

    That's the reason why you do not see your forms. However, the problem was already reported to our developers. They are fully aware of it and are working to get this back to normal soon.

    We appreciate your patience.

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    JotForm Support

    Answered by steve on December 14, 2014 at 09:28 PM

    Hello,

    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.

    -Steve

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    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 06:54 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!