What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PLEASE! Quando esta instabilidade irá parar?

    Asked by Qiah on December 14, 2014 at 08:35 AM

    Estamos com inscrições para um grande Festival de Teatro aqui no Brasil. As pessoas não estão conseguindo utilizar a plataforma.

    Somos premiuns!

    Quando isso voltará a funcionar?

    http://form.jotformz.com/form/43158753235659

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    Answered by Henrique  on December 14, 2014 at 08:45 AM

    Aqui também não funciona desde ontem. Me parece que o problema ainda não está normalizado com os usuários do Brasil. 

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    Answered by Flowmakers on December 14, 2014 at 09:18 AM

    Mesmo problema aqui. Já são 24h que isso está assim e até agora nem um tipo de posicionamento do Jotform. Absurdo..

    A gente paga pra ter um serviço premium e como resultado temos um serviço que não entrega e nos faz perder clientes..

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    JotForm Support

    Answered by Welvin on December 14, 2014 at 01:06 PM

    Hello everyone,

    Our apologies! The problem is related to the DDoS attack that was made by Brazil's based IP Addresses. We blocked those IP Addresses and it seems like your IP Address was affected and that's the reason why you guys are not able to view your form and some of your customers/users.

    You can find the incident report to this link: http://jotformstatus.com/post/105049547226/downtime-between-7pm-and-8pm-est-on-dec-12-2014.

    I have just forwarded this thread to our developers. If there are updates, you should know it via this thread. 

    Thanks

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    JotForm Support

    Answered by steve on December 14, 2014 at 09:38 PM

    Hello,

    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.

    -Steve

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    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 03:58 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!