Brazil User: Why are my forms not being displayed?

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    Asked on December 14, 2014 at 11:36 AM
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    Answered on December 14, 2014 at 03:32 PM

    We recently experienced a DDoS (Distributed Denial of Service) attack (details here) and discovered that it originated from Brazil. As a consequence, we had to take the drastic but necessary measure of banning certain IP ranges from that country. Please rest assured that this restriction is only temporary and your forms and those of others in Brazil who are also affected will soon be displayed again (within 48 hours).

    We are very sorry for the inconvenience we know this has caused you.


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    Answered on December 14, 2014 at 09:40 PM


    We're very sorry for the inconvenience. There was a cyber attack from Brazil last week, and we unfortunately had to restrict many of the computers coming from Brazil. This limitation should be lifted shortly, I believe by tomorrow. Thank you for your patience and understanding while we bring everyone's forms back online.


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    Answered on December 15, 2014 at 03:56 AM


    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!