What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is not loading for Brazil based users

    Asked by Henrique on December 14, 2014 at 12:05 PM
    Yes, don't work in Brazil. I'm losing clients with this!
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    JotForm Support

    Answered by Welvin on December 14, 2014 at 12:09 PM

    Hi Henrique,

    The problem is related to the DDoS attack that was made by Brazil's based IP Addresses. We blocked those IP Addresses and it seems like your IP Address was affected and that's the reason why you're not able to view your form and some of your customers/users.

    You can find the incident report to this link: http://jotformstatus.com/post/105049547226/downtime-between-7pm-and-8pm-est-on-dec-12-2014

    I have now forwarded this thread to our developers. If there are updates, you should know it via this thread.

    Thanks

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    Answered by Henrique  on December 14, 2014 at 01:15 PM

    Hi Welvin,

    I have installed JotForm form in several of my sites through a pro signature, it's been more than 24 hours that do not receive any contact form, and usually get more than thirty submissions per day. If my IP and my customers in Brazil will Remain blocked due to DDoS attack then my clients will not be able to contact me.

    I will await the normalization of service for a few more hours. I hope this becomes normal, because I was so happy with the JotForm ever wanted to sign a larger plan to use in high-traffic sites.

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    JotForm Support

    Answered by Welvin on December 14, 2014 at 02:28 PM

    Thank you for your kind understanding for this issue. Our backend team is already working in resolving this problem. Everyone should receive an update once this gets fixed.

    Regards

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    Answered by pinhopro on December 14, 2014 at 03:45 PM

    Your team BANNED THE WHOLE FUCKING BRAZIL

    I received 350 posts in the past 3 days, now I will have to search for a new solution.

    this is not acceptable.  I am losing money because your team doesn't know to stop a DDOS attack. 

     

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    JotForm Support

    Answered by steve on December 14, 2014 at 09:42 PM

    Hello,

    We're very sorry for the inconvenience and understand your frustration. They are planning on lifting the restriction tomorrow.

    Kind Regards


    -Steve

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    JotForm Support

    Answered by ashwin_d on December 15, 2014 at 03:55 AM

    Hello,

    We have received the confirmation from our back end team that the Brazil IP addresses are now enabled. That should have resolved the issues you were having.

    Do check and get back to us if the issue persists.

    Thank you!

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    Answered by Henrique  on December 15, 2014 at 08:56 AM

    The contact form reappeared on my sites.

     

    I have been getting messages from my clients now. Thank you!

     

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    JotForm Support

    Answered by Welvin on December 15, 2014 at 10:10 AM

    Hello Henrique,

    Thank you for updating us here and we're glad that the problem is finally over. Please do not hesitate to get back to us if you need further assistance.

    Thank you for your patience and understanding!

    Regards