Email notification starting to fail

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    myroncampbell
    Asked on December 14, 2014 at 03:54 PM

    I am seeing a similar problem with email notification - previously I would receive an email when a form was completed.  Now I do not always get an email.  I makes me lose confidence that the information entered in the form is properly being collected.  I went to two most recently used forms and did test messages for each of the emails that were to be sent when a form was completed.  Of the six emails that were sent as test messages, only four were received.  I checked the spam folder and they did not go there.

     

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    BDAVID
    Answered on December 14, 2014 at 05:20 PM

    I see your email notification is properly set up, and the email address is not in bounce list, please try to white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com