- myroncampbellAsked on December 14, 2014 at 03:54 PM
I am seeing a similar problem with email notification - previously I would receive an email when a form was completed. Now I do not always get an email. I makes me lose confidence that the information entered in the form is properly being collected. I went to two most recently used forms and did test messages for each of the emails that were to be sent when a form was completed. Of the six emails that were sent as test messages, only four were received. I checked the spam folder and they did not go there.
- JotForm SupportBDAVIDAnswered on December 14, 2014 at 05:20 PM
I see your email notification is properly set up, and the email address is not in bounce list, please try to white-list our domain names if the issue persists. (We use Amazon SES method for "firstname.lastname@example.org" sender.)