What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notification starting to fail

    Asked by myroncampbell on December 14, 2014 at 03:54 PM

    I am seeing a similar problem with email notification - previously I would receive an email when a form was completed.  Now I do not always get an email.  I makes me lose confidence that the information entered in the form is properly being collected.  I went to two most recently used forms and did test messages for each of the emails that were to be sent when a form was completed.  Of the six emails that were sent as test messages, only four were received.  I checked the spam folder and they did not go there.


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    JotForm Support

    Answered by BDAVID on December 14, 2014 at 05:20 PM

    I see your email notification is properly set up, and the email address is not in bounce list, please try to white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com