Requires login when invitees open form on mobile device

  • Harborne Christmas Craft Market
    Asked on January 11, 2023 at 6:02 PM

    when emailing the form to invitees it opens as it should on a desktop but on a mobile device it requires people to login into an account. Any solutions please?

  • metinyermez
    Replied on January 12, 2023 at 2:37 AM

    Hi Karen,

    Thanks for reaching out to Jotform Support. When you have assigned the form to people via an invitation email. This feature requires login so you see the login page. On the desktop, since you are already logged into your Jotform account on the browser, you will not be asked to log in. On a mobile browser, the login page will show up.

    If you do not want your users to see the login page, share your form with a link and remove the people from the form assignment. Let me show you how:

    • In Form Builder, click on Publish in the orange navigation bar at the top of the page.
    • Click Copy Link to copy the form URL.

    1673508644 63bfb7249ea34  Screenshot 10

    • Click on Small Avatar next to the Invite by Email field.
    • Put a check next to the Users field and Click on Revoke.

    1673508882 63bfb8129db15  Screenshot 21

    Reach out again if you have any other questions.