Upgrading my account from Premium

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    Asked on August 05, 2010 at 09:04 AM

    Hi there!

    I received an email asking me to upgrade my account because the limit of my premium account is near to 1000 even though not even one month. When I click the upgrade link I saw there are 3 options which are:

    1. $9.95 per month
    2. $90 per year
    3. $139 per two years

    My existing premium account is $9.95 per month. Which one do I choose? Can I choose $9.95 per month option again? Need clarification from you. Thank you

  • Profile Image
    Answered on August 06, 2010 at 03:28 AM

    I see that you have already subscribed to JotForm Professional. So, this is resolved now.

    You must still cancel the old subscription so that you are not charged again for them in the future:

    1. Log into your PayPal account
    2. Find the latest Premium payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    Thank you.