What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrading my account from Premium

    Asked by questwinint on August 05, 2010 at 09:04 AM

    Hi there!

    I received an email asking me to upgrade my account because the limit of my premium account is near to 1000 even though not even one month. When I click the upgrade link I saw there are 3 options which are:

    1. $9.95 per month
    2. $90 per year
    3. $139 per two years

    My existing premium account is $9.95 per month. Which one do I choose? Can I choose $9.95 per month option again? Need clarification from you. Thank you

  • Profile Image
    JotForm Founder

    Answered by aytekin on August 06, 2010 at 03:28 AM

    I see that you have already subscribed to JotForm Professional. So, this is resolved now.

    You must still cancel the old subscription so that you are not charged again for them in the future:

    1. Log into your PayPal account
    2. Find the latest Premium payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    Thank you.