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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Captcha is Being Asked Everytime in JotForm Website

    Asked by suportezapsul on December 15, 2014 at 09:24 AM

    (Português - Brasil)

    Ao acessar qualquer link do site JotForm ou JotForm Pro é solicitado a inserção do CAPTCHA conforme print anexado.

     

    (Inglês - USA)

    By accessing any link JotForm or JotForm Pro site is prompted to insert the CAPTCHA as attached print.

     

    Page URL:
    http://www.jotform.com/

    Screenshot
    JotForm attached captcha cloudflare
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    JotForm Support

    Answered by Charlie on December 15, 2014 at 11:22 AM

    This is a security feature from CloudFlare. If you are using DHCP IP and the series of IP's has a bad reputation online then more likely you will be seeing this screen.

    It filters IP to prevent our site from bots or any other threats online. This security layer is just to test whether the visitor is bot or a real person. Once you have completed this challenge your IP should be recognized and the next time you visit the site you will no longer see that screen.

    You can also check this article by CloudFlare, CloudFlare Captcha Challenge on Website.

    I hope this helps. Let us know if the problem is a specific widget or the main website itself.

    Thanks

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    Answered by suportezapsul on December 17, 2014 at 07:35 AM

    Good Morning,

    Unfortunately the problem continues, I am trying to use the tool for my work and this CAPTCHA prompt appears every time access any page of the site, in the Annex are the prints to prove.

    Work at Telefonica Brazil and enjoyed this tool, I am trying to develop a form of mapping coverage gaps GSM / 3G / 4G, I'm sure you will be very useful tool, for sure we will make a partnership in the future, it must your help with this annoying captcha lol!

     

    If they want to come into direct contact with me, use the email: cristiano.iglesias@telefonica.com

     

    Sorry for my English :)

     

  • Profile Image

    Answered by suportezapsul on December 17, 2014 at 08:05 AM

    Now the CAPTCHA this appearing all the time, I am trying to edit the variables and the request captcha appears as popup...

     

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    Answered by casajaya2 on December 17, 2014 at 08:53 AM

    Same here. And I'm in Brazil too.

    I believe that restrict access to certain IP zones is a very abusive preventive measure.

    You solve one problem but create many inconvenience to your customers, especially with a message like this from CloudFlare, fully generic and always in English.

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    JotForm Support

    Answered by Charlie on December 17, 2014 at 10:10 AM

    Hi,

    Apologies for the inconveniences, the reason is that we receive a DDoS attack for the past days from IPs located in Brazil, that is why CloudFlare is doing a Captcha check.

    But I believe that the problem has already been resolved, and because this seems to be happening more frequent than the normal, I'll escalate this to our developers so that they can take a closer look. We'll receive a notification when an update has been made.

    For the meantime, you can do the following to troubleshoot:

    1. Clear Browser Cache

    2. Clear Form's Cache

    3. Try using a different web browser.

     

    Apologies again for the inconveniences.

    Thank you.

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    JotForm Support

    Answered by Charlie on December 17, 2014 at 10:13 AM

    @casajaya2

    To further assist you, I've created a separate thread for your concern. Please refer to this link for an update: http://www.jotform.com/answers/477541

    Thank you.

  • Profile Image

    Answered by suportezapsul on December 17, 2014 at 10:57 AM

    Thank you for agility in response, do what you asked!

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    Answered by Carina on December 17, 2014 at 01:08 PM

    Thank you for updating us. If you need further support please let us know, as we are here to help.