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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not loading properly in Brazil

    Asked by davibiel on December 15, 2014 at 11:04 AM

    Hello,

    It is the third complaint I do today, but my problem is not being postadono forum! Paid a monthly fee for JotForm and have a high cost with my web marketing campaigns, but my forms are not opening properly.

    Please I need urgent help! I'm losing money!

     

     

    Page URL:
    www.maquina-de-cartao.com

    Screenshot
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    Answered by davibiel on December 15, 2014 at 11:07 AM
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    Answered by val on December 15, 2014 at 12:51 PM

    Hi,

    I'm sorry for trouble caused to you, upon checking your form I did not see any issue, I did test this to Firefox and Chrome browsers and there is no issue on your form.

    I would suggest that try clear your browser cache:

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Also, clear your form cache:

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Hope this help.

    Please do get back to us, if still have an issue about this matter.

    Thanks you!

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    Answered by davibiel on December 15, 2014 at 01:31 PM
    NO NO NO.
    The form data is not being loaded. Open and analyze properly. Have I
    cleared all caches, I've logged in and have tried different computers In
    Internet Explorer, Chrome and Firefox.
    My leads are not being generated and'm losing money and client.
    Please solve urgent!
    http://www.maquina-de-cartao.com/credenciamento.html

    [image: Imagem inline 1]
    *Clayton Vaz Leal*
    Gerência Comercial e Marketing
    (21) 2242-2590 / 9.8670-9399
    www.gooal.com.br
    Nós não geramos apenas Leads. Nós sonhamos com o crescimento da sua
    empresa em conjunto com a Gooal. Nós facilitamos a vida de consumidores que
    esperam encontrar na internet produtos e serviços com qualidade e preços
    competitivos. Permitimos que os vendedores da sua empresa atendam
    consumidores que podem efetivamente se tornarem grandes clientes. Isso é a
    Gooal.
    "Aumente suas vendas. Seja uma empresa Parceira da Gooal"
    2014-12-15 15:51 GMT-02:00 JotForm Support Forum[jotform@jotform.com] <
    noreply@jotform.com>:
    ...
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    Answered by davibiel on December 15, 2014 at 01:32 PM
    NO NO NO.
     
    The form data is not being loaded. Open and analyze properly. Have I cleared all caches, I've logged in and have tried different computers In Internet Explorer, Chrome and Firefox.
    My leads are not being generated and'm losing money and client.
     
    Please solve urgent!
     
     
     
  • Profile Image

    Answered by davibiel on December 15, 2014 at 01:34 PM

    Look it appears

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    Answered by davibiel on December 15, 2014 at 01:35 PM

    My clients are not having the ability to fill.

     

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    Answered by davibiel on December 15, 2014 at 01:48 PM

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    Answered by davibiel on December 15, 2014 at 01:49 PM

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    JotForm Support

    Answered by Mike_T on December 15, 2014 at 03:24 PM

    I was not able to reproduce the issue from my side.

    http://screencast.com/t/8o2QTbN45Ls

    There was a DDoS attack from Brazil last week, so we had to block some Brazil IP ranges. However, the block was supposed to be lifted by now. I have escalated the issue to our Development Team.

    In the meantime, please provide us with your IP address. Thank you.

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    Answered by davibiel on December 15, 2014 at 03:31 PM
    *189.106.120.96*
    *Clayton Vaz Leal*
    2014-12-15 18:24 GMT-02:00 JotForm Support Forum[jotform@jotform.com] <
    noreply@jotform.com>:
    ...
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    JotForm Support

    Answered by Mike_T on December 15, 2014 at 04:40 PM

    Thank you. Our technicians will check this issue and get back to you via this thread.

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    Answered by davibiel on December 16, 2014 at 06:51 AM
    Good Morning.
    Any solution to the problem?
    I pay a monthly fee to JotForm and can not be without urgent solution.
    *Clayton Vaz Leal*
    Gerência Comercial e Marketing
    (21) 2242-2590 / 9.8670-9399
    www.gooal.com.br
    2014-12-15 19:40 GMT-02:00 JotForm Support Forum[jotform@jotform.com] <
    noreply@jotform.com>:
    ...
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    Answered by val on December 16, 2014 at 08:39 AM

    Hi,

    Sorry for the inconvenience, this is still open task to our Developer Team and we will notify here once the issue have fix.

    Thanks.

     

     

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    JotForm Support

    Answered by liyam on December 17, 2014 at 06:18 AM

    Hello davibiel,

    Can you try clearing your browser's cache again and see if this time you're able to access the form?

    Thanks.