- bobfisher2Asked on December 15, 2014 at 12:38 PM
We are trying to launch our registration page for an event and when testing the registration form and clicking "submit" this error message appears. I've included a screenshot.
- bobfisher2Answered on December 15, 2014 at 12:57 PM
It's working on our "volunteer" registration page, but not on two other forms. I've already tried to replant the embed code and still having the issue.
- bobfisher2Answered on December 15, 2014 at 01:00 PM
The forms that ARE NOT working are "secure" forms. Is this the root of the issue somehow?
- CarinaAnswered on December 15, 2014 at 02:28 PM
I tested and both the embed and the standalone versions displayed an error message after trying to submit it:
I don't think is connected with the Secure version, as in the standalone version of the form I used the non-secure version with the same results.
I created a clone of the form and it solved the situation. You can test and clone the demo form:
Let us know if the problem persists.
- bobfisher2Answered on December 15, 2014 at 02:51 PM
I'm not entirely sure what you're saying we need to do. I cloned both the "middle school" and "high school" forms and embedded them, but still having this issue.
- CarinaAnswered on December 15, 2014 at 04:20 PM
You are right, the clone works well on my account, but if we clone the form on your account it will present the same error message.
Clone form on my account:
Clone form on your account:
I forwarded this situation to our developers so they can analyse better this situation. They will contact you via this thread once they have an update on this matter.
If you need additional support please let us know.
- bobfisher2Answered on December 16, 2014 at 12:23 PM
We are still experiencing the initial problem. It is crucial that we launch our pages ASAP! Please help us resolve this issue as soon as possible. Thank you!!
- ShadaeAnswered on December 16, 2014 at 01:22 PM
I do apologize for any inconvenience caused. As stated by my colleague, this has been forwarded to our developers.
It has been assigned and marked as important. This issue will be looked into and resolved and soon as possible. Any update on the issue will be posted on this thread.
We appreciate your patience and understanding on this issue.
- bobfisher2Answered on December 22, 2014 at 02:06 PM
Any word on this fix? In case this helps, the forms we are using are clones of the registration forms from the previous year. I went it and tried to use those forms and they too are showing up as "unavailable." We are 12 days behind our launch date.
If there is any solution, we need it ASAP. Otherwise, we are going to have to create a whole new form or possibly use another company.
- JotForm SupportMikeAnswered on December 22, 2014 at 03:33 PM
The bug report ticket is still open in our system.
In the meantime, I have refreshed the 'Expiration Date' and 'Submission Limit' on your forms TIME 2015 - Middle School Registration and TIME 2015 - High School Leader Registration. Then, I was able to submit my test entries.
Please re-check the forms from your side.