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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    'This form is currently unavailable!' error upon submission

    Asked by bobfisher2 on December 15, 2014 at 12:38 PM

    Hey there!

    We are trying to launch our registration page for an event and when testing the registration form and clicking "submit" this error message appears. I've included a screenshot.

     

    Thanks

     

    Page URL:
    www.elementdiscoveryweekend.com

    Screenshot
    unavailable form
  • Profile Image

    Answered by bobfisher2 on December 15, 2014 at 12:57 PM

    It's working on our "volunteer" registration page, but not on two other forms. I've already tried to replant the embed code and still having the issue.

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    Answered by bobfisher2 on December 15, 2014 at 01:00 PM

    The forms that ARE NOT working are "secure" forms. Is this the root of the issue somehow?

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    Answered by Carina on December 15, 2014 at 02:28 PM

    I tested and both the embed and the standalone versions displayed an error message after trying to submit it:

    I don't think is connected with the Secure version, as in the standalone version of the form I used the non-secure version with the same results.

    I created a clone of the form and it solved the situation. You can test and clone the demo form: 

    http://form.jotformpro.com/form/43486014218957 

    Let us know if the problem persists.

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    Answered by bobfisher2 on December 15, 2014 at 02:51 PM

    I'm not entirely sure what you're saying we need to do. I cloned both the "middle school" and "high school" forms and embedded them, but still having this issue.

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    Answered by Carina on December 15, 2014 at 04:20 PM

    You are right, the clone works well on my account, but if we clone the form on your account it will present the same error message.

    Clone form on my account:
    http://form.jotformpro.com/form/43486727020959 

    Clone form on your account:
    http://form.jotformpro.com/form/43486389044969 

    I forwarded this situation to our developers so they can analyse better this situation. They will contact you via this thread once they have an update on this matter.

    If you need additional support please let us know.

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    Answered by bobfisher2 on December 16, 2014 at 12:23 PM

    We are still experiencing the initial problem. It is crucial that we launch our pages ASAP! Please help us resolve this issue as soon as possible. Thank you!!

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    Answered by Shadae on December 16, 2014 at 01:22 PM

    Hi bobfisher2,

    I do apologize for any inconvenience caused. As stated by my colleague, this has been forwarded to our developers.

    It has been assigned and marked as important. This issue will be looked into and resolved and soon as possible. Any update on the issue will be posted on this thread.

    We appreciate your patience and understanding on this issue.

    Thank you.

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    Answered by bobfisher2 on December 22, 2014 at 02:06 PM

    Any word on this fix? In case this helps, the forms we are using are clones of the registration forms from the previous year. I went it and tried to use those forms and they too are showing up as "unavailable." We are 12 days behind our launch date.

     

    If there is any solution, we need it ASAP. Otherwise, we are going to have to create a whole new form or possibly use another company.

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    JotForm Support

    Answered by Mike on December 22, 2014 at 03:33 PM

    The bug report ticket is still open in our system.

    In the meantime, I have refreshed the 'Expiration Date' and 'Submission Limit' on your forms TIME 2015 - Middle School Registration and TIME 2015 - High School Leader Registration. Then, I was able to submit my test entries.

    Please re-check the forms from your side.