What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No email alert if payment is not made

    Asked by secureacc on December 15, 2014 at 10:41 PM

    Hi, so my problem is:

    I do not get email alert if form is submitted but payment is not made.

    I do not see the submission without payment on main dashboard. I have to go 3 levels deep to see the submissions without payment.

    I would like to see all submissions normally, whether payment was made or not.

    I would like to get email alert when form is submitted, whether payment was made or not.

    Please let me know what to do. Looking to subscribe today.

     

    Thanks

    Submissions problem subscribe thanks
  • Profile Image

    Answered by val on December 16, 2014 at 03:58 AM

    Hi,

    Thank you for contacting us.

    In order to achieve your query, please follow this useful guide below:

    http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    Thanks.