What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downgrade account to starter plan.

    Asked by dm_drogerie_markt on December 16, 2014 at 02:46 AM

    Hi Jotform team, 

    I would like to ask you to downgrade my account from economy to starter. I've successfully used the downgrade button at pricing site but it seems so that economy subscription is still my current plan.

    Thank you for your support

    Best regards

    Radoslav

     

    My account: dm_drogerie_markt

     

    Screenshot
    account downgrade JotForm site my account economy
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 16, 2014 at 07:40 AM

    Hello Radoslav,

    Upon checking your account, I found that you have successfully cancelled your subscription. You will not be billed again but your account will stay economy until December 21, 2014 for the time you have already paid. After this date your account will automatically downgrade to free plan.

    Thank you!