Disabled form warning message is not showing in our website

  • Toronto Zen Centre
    Answered on January 13, 2023 05:56 PM

    How can I have a message appear once a form has been disabled?

  • Marvin_J
    Answered on January 14, 2023 07:09 AM

    Hi Toronto Zen Centre,

    Thanks for reaching out to Jotform Support. I understand that you would like to know how to add message after you disable your form. I'll be glad to assist you with that. I created a screenscast for you to check on how to add message to your disable form.

    1. Open your form in Form Builder, and in the orange navigation bar at the top of the screen, click on Settings.
    2. Then clcik Form Settings and select form status.
    3. Change it to disable.
    4. Then on the Warning message, you can add your message alert.

    1673697506 63c298e2b03a1  Screenshot 10

    You may also check this guide How to Enable or Disable a Form

    Reach out again if there’s anything else we can help you with.

  • astrophysicist883
    Answered on January 14, 2023 07:31 AM
  • Toronto_Zen
    Answered on January 14, 2023 05:20 PM
    Thanks, I've done all that but the message isn't showing up when I go to
    the form on our website. It's just blank. Any other suggestions?
    ...
  • Carlo JotForm Support
    Answered on January 15, 2023 05:34 AM

    Hello Torontoz_Zen,

    Thanks for getting back to us. Can you send to us the link to your form and URL of your website so that we can further check it for you?

    As soon as we hear back from you, we can move forward with a solution.

  • Toronto_Zen
    Answered on January 16, 2023 03:10 PM
    Hi, I replied yesterday with our website URL and the Jotform in question.
    We continue to have the same problem of no message posted when people try
    to register.
    Thanks,
    Barbara
    ...
  • Danilo JotForm Support
    Answered on January 16, 2023 05:27 PM

    Hi Barbara,

    Thanks for getting back to us. I understand how upsetting this is. I’m going to do my best to resolve it for you. Unfortunately, we didn't received any form URL and your website link, can you resend it again so that we can further check it for you.

    For the meantime can you please remove the form from your website, then add a message once the form is disabled, and then embed it again if you embedded it?

    Once we hear back from you, we'll be able to move forward with a solution.

  • Toronto_Zen
    Answered on January 17, 2023 07:45 AM
    Thanks! Not upset, just wanting to figure it out.
    Form
    https://form.jotform.com/223333625677157
    Website
    https://torontozen.org/workshop.html
    ...
  • Sheena JotForm Support
    Answered on January 17, 2023 07:55 AM

    Hi Barbara,

    Thanks for getting back to us. Please replace your jotform Embed code with an iFrame version. It will display the form warning on your web page. You may look into our guide on Getting the Form Iframe Code.

    Result:

    1673960058 63c69a7a94c9b  Screenshot 10

    Give it a try, and let us know if you need any additional help.