Premium Subscription Renewed even though we upgraded to Economy

  • Profile Image
    IMB00
    Asked on December 16, 2014 at 05:16 PM

    Hi there

    I recently renewed our subscription at a higher level (economy). However, before this happened, we were automatically billed for a renewed subscription at the basic level. 

    I am writing to request a reimbursement for order INT141211-7960-73808B.

    You can contact me on g.ward1@uq.edu.au

    Thanks

    Gemma

    Communications Manager

    Institute for Molecular Bioscience

    Australia

  • Profile Image
    KadeJM
    Answered on December 16, 2014 at 06:02 PM

    I see there was a problem with your Premium Renewing even though you upgraded to Economy.

    This happened because your Premium Plan renewed itself the day before you purchased the next plan level up for your Economy Plan.

    Anyhow, I have honored your request and reversed the unnecessary Premium Yearly Charge and you should be alright to continue with the Economy Plan which you switched to. Please allow roughly 7-14 days for the charge to be credited back to your bank account. 

  • Profile Image
    IMB00
    Answered on December 16, 2014 at 06:19 PM

    Thank you so much Kade, really appreciate it!

    Cheers

    Gemma