What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Premium Subscription Renewed even though we upgraded to EconomyAsked by IMB00 on December 16, 2014 at 05:16 PM
I recently renewed our subscription at a higher level (economy). However, before this happened, we were automatically billed for a renewed subscription at the basic level.
I am writing to request a reimbursement for order INT141211-7960-73808B.
You can contact me on email@example.com
Institute for Molecular Bioscience
I see there was a problem with your Premium Renewing even though you upgraded to Economy.
This happened because your Premium Plan renewed itself the day before you purchased the next plan level up for your Economy Plan.
Anyhow, I have honored your request and reversed the unnecessary Premium Yearly Charge and you should be alright to continue with the Economy Plan which you switched to. Please allow roughly 7-14 days for the charge to be credited back to your bank account.
Thank you so much Kade, really appreciate it!