What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Premium Subscription Renewed even though we upgraded to Economy

    Asked by IMB00 on December 16, 2014 at 05:16 PM

    Hi there

    I recently renewed our subscription at a higher level (economy). However, before this happened, we were automatically billed for a renewed subscription at the basic level. 

    I am writing to request a reimbursement for order INT141211-7960-73808B.

    You can contact me on g.ward1@uq.edu.au

    Thanks

    Gemma

    Communications Manager

    Institute for Molecular Bioscience

    Australia

    double subscription upgraded to economy refund for premium
  • Profile Image
    JotForm Support

    Answered by KadeJM on December 16, 2014 at 06:02 PM

    I see there was a problem with your Premium Renewing even though you upgraded to Economy.

    This happened because your Premium Plan renewed itself the day before you purchased the next plan level up for your Economy Plan.

    Anyhow, I have honored your request and reversed the unnecessary Premium Yearly Charge and you should be alright to continue with the Economy Plan which you switched to. Please allow roughly 7-14 days for the charge to be credited back to your bank account. 

  • Profile Image

    Answered by IMB00 on December 16, 2014 at 06:19 PM

    Thank you so much Kade, really appreciate it!

    Cheers

    Gemma