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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Geocomplete widget does not work on website when visiting from a facebook page on a Samsung Galaxy S5?

    Asked by jhobizal on December 16, 2014 at 11:55 PM

    I have a website that uses a jotform with the Geocomplete widget in order to help capture addresses when the lead fills out the form.  The form and geocomplete widget work perfect.  However, I have found that the geocomplete widget does not work when visiting my website from the facebook page when using a Samsung Galaxy S5.  It does not allow the autocomplete drop down menu to appear with the options.  In addition, even after typing something into the box, it will not allow the user to submit the form.  Why is this and how do I fix?

    website: www.iBuyTexasProperty.com

    facebook page: https://www.facebook.com/iBuyHouses

    P.S.  I will be changing my form from the geocomplete widget to a regular text box so I can still capture leads and not miss out on any leads that click on my facebook ads from their Samsung S5 Phones.

    P.S.S.  Iphone 6 works fine.

    Page URL:
    www.ibuytexasproperty.com

    Facebook Page does not work geocomplete widget JotForm www
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    JotForm Support

    Answered by Welvin on December 17, 2014 at 08:16 AM

    Hi,

    I saw your form to this page: http://www.ibuytexasproperty.com/contact/ and the popup for Yellow Button. I don't see the widget to these forms and I don't see the textbox that you're talking with. Let me know if these are not the correct form and the page.

    I also can't find any form from your Facebook Fan Page: https://www.facebook.com/iBuyHouses/timeline. Please let us know!

    Thanks

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    JotForm Support

    Answered by Welvin on December 17, 2014 at 08:18 AM

    By the way, if the form is embedded somewhere, please try using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. This should help!