Trouble submitting form

  • Profile Image
    sailjuliet
    Asked on December 17, 2014 at 09:08 AM

    Hello, 

    My clients are having intermittent trouble submitting the passenger information form on our website. About one in 5 times they complain that the submit button isn't working. It seems to work fine for me, are there any diagnostics that can be run to find out what it going on? The link is www.sailjuliet.com/pif

    Thanks for your help

    kat

  • Profile Image
    Welvin
    Answered on December 17, 2014 at 10:22 AM

    Hi Kat,

    A script conflict between the form embed codes and your website is causing the problem. Kindly re-embed your form using our iFrame method http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. Since the form is placed inside an iFrame, that shouldn't create any conflict to the page.

    Kindly try that and let us know if you will still receive a report from your clients.

    Regards