What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is automatically charging shipping how do I prevent this?

    Asked by Angeline Williams on October 01, 2011 at 01:10 PM
    Form is automatically charging shipping how do I prevent this?

    This is a re-post of a comment on PayPal Forms

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    Answered by yasinco on October 01, 2011 at 01:12 PM

    Google Checkout Is Doing This Too Even For Digital Goods, JotForm Support Will Help Soon!

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    Thank You For Using JotForm And If You Have 

    Other Questions Or Comments Please Tell Us!

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    (Im Just A Forum Helper)

    - Y H

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    Answered by allanftd on October 01, 2011 at 01:28 PM

    Hi Angeline,

    You have to check the settings of your payment gatweay account (such as Paypal, authorize.net, etc) and see if shipping is automatically computed or if it can be bypassed so that it will not be included in the computation. Note that JotForm does not have the means to compute shipping and taxes at the moment.

    Please let us know if you have any other questions or concerns.

    Thanks,
    Allan

     

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    Answered by yasinco on October 01, 2011 at 01:45 PM

    I Noticed While Selling A Digital Good On A Form With Google Checkout I Made Sure To Click Its A Digital Good But Upon Checkout It Still Requires To Choose A Shipping Option! Please Help!

    - Y H

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    Answered by allanftd on October 01, 2011 at 01:53 PM

    Hi yasinco,

    For this you have to contact Google Checkout's Support. Note that JotForm does not have the means to automatically (or even manually) compute shipping and taxes at the moment.

    Please let us know if you have any other questions or concerns.

    Thanks,
    Allan

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    Answered by yasinco on October 01, 2011 at 02:06 PM

    Thanks, Its Fixed It Turns Out You Need To Give It 24 Hours To 7 Days To Change Bu Its-self! 

    - Y H

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    Answered by allanftd on October 01, 2011 at 02:10 PM

    Good to hear that my friend!

    Cheers,
    Allan