Form is automatically charging shipping how do I prevent this?

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    Angeline Williams
    Asked on October 01, 2011 at 01:10 PM
    Form is automatically charging shipping how do I prevent this?

    This is a re-post of a comment on PayPal Forms

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    yasinco
    Answered on October 01, 2011 at 01:12 PM

    Google Checkout Is Doing This Too Even For Digital Goods, JotForm Support Will Help Soon!

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    Thank You For Using JotForm And If You Have 

    Other Questions Or Comments Please Tell Us!

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    (Im Just A Forum Helper)

    - Y H

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    allanftd
    Answered on October 01, 2011 at 01:28 PM

    Hi Angeline,

    You have to check the settings of your payment gatweay account (such as Paypal, authorize.net, etc) and see if shipping is automatically computed or if it can be bypassed so that it will not be included in the computation. Note that JotForm does not have the means to compute shipping and taxes at the moment.

    Please let us know if you have any other questions or concerns.

    Thanks,
    Allan

     

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    yasinco
    Answered on October 01, 2011 at 01:45 PM

    I Noticed While Selling A Digital Good On A Form With Google Checkout I Made Sure To Click Its A Digital Good But Upon Checkout It Still Requires To Choose A Shipping Option! Please Help!

    - Y H

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    allanftd
    Answered on October 01, 2011 at 01:53 PM

    Hi yasinco,

    For this you have to contact Google Checkout's Support. Note that JotForm does not have the means to automatically (or even manually) compute shipping and taxes at the moment.

    Please let us know if you have any other questions or concerns.

    Thanks,
    Allan

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    yasinco
    Answered on October 01, 2011 at 02:06 PM

    Thanks, Its Fixed It Turns Out You Need To Give It 24 Hours To 7 Days To Change Bu Its-self! 

    - Y H

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    allanftd
    Answered on October 01, 2011 at 02:10 PM

    Good to hear that my friend!

    Cheers,
    Allan