Issue with photos/form submissions

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    lostcatsaz
    Asked on December 17, 2014 at 11:52 AM

    I'm getting a lot of feedback from people saying they are encountering difficulties submitting forms and not being able to upload photos with their form submission.  Can you please fix?

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    Shadae
    Answered on December 17, 2014 at 02:13 PM

    Hi lostcatsaz,

    I do apologize for any issue that you have been experiencing with your form. I was not able to replicate the issue that you have described. I was able to upload a file successfully.

    Has your users reported any error messages when attempting to upload the files? If so can you inform us of the error messages.

    Please try to clear your form cache to resolve this issue.

    I hope this helps, please inform us if you need further assistance.

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    lostcatsaz
    Answered on December 17, 2014 at 06:21 PM
    Thanks, hopefully the issue has cleared up - or maybe it was just user(s)
    error. :)
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    raul
    Answered on December 17, 2014 at 08:04 PM

    On behalf of my colleague, you're welcome.

    Let us know if you need further assistance.
    Thank you.