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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issue with photos/form submissions

    Asked by lostcatsaz on December 17, 2014 at 11:52 AM

    I'm getting a lot of feedback from people saying they are encountering difficulties submitting forms and not being able to upload photos with their form submission.  Can you please fix?

    Page URL:

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    Answered by Shadae on December 17, 2014 at 02:13 PM

    Hi lostcatsaz,

    I do apologize for any issue that you have been experiencing with your form. I was not able to replicate the issue that you have described. I was able to upload a file successfully.

    Has your users reported any error messages when attempting to upload the files? If so can you inform us of the error messages.

    Please try to clear your form cache to resolve this issue.

    I hope this helps, please inform us if you need further assistance.

  • Profile Image

    Answered by lostcatsaz on December 17, 2014 at 06:21 PM
    Thanks, hopefully the issue has cleared up - or maybe it was just user(s)
    error. :)
    *Lost Cats of Arizona
    Lost Cats of AZ -
    Notes (Tips & Resources)
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    Answered by raul on December 17, 2014 at 08:04 PM

    On behalf of my colleague, you're welcome.

    Let us know if you need further assistance.
    Thank you.