What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form showing that its been disabled?

    Asked by lgarrett on December 17, 2014 at 11:54 AM

    When I try to preview my form, I receive an error message that says "Form not found. Form is disabled." I've checked the settings and it says it's enabled, but will not let me preview it or grab the link to send it to recipients. How can I troubleshoot this?

     

    Thanks!

    Screenshot
    message preview settings checked
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    JotForm Support

    Answered by KadeJM on December 17, 2014 at 02:20 PM

    I see you are wondering what happened to your jotform after trying to preview it.

    I've inspected your account where I found this happened because you were suspended by our system after importing a form which is requesting Login Information such as usernames and passwords. This is not allowed because it is considered phishing and violates our terms of usage.

    I have reactivated your account must request that you remove "[Imported Form] 43504733027146" to comply and avoid being suspended again in the future.